Help & Policies
Clear guidance on shopping, nationwide delivery, cash on delivery, and how we handle claims and returns.
Frequently Asked Questions
How do I place an order?
Browse the collection, add what you like to your cart, then head to Checkout and enter your name, phone number, and delivery address. No account or password needed.
Do I need to create an account to shop?
No. Every order goes through as a guest checkout. Your cart and past order references are saved in your browser on your own device.
What payment methods do you accept?
Orders are paid in cash to the courier rider at the time of delivery. We may introduce additional payment methods at any time without prior notice.
Do I need to pay anything in advance?
Standard orders require no advance payment. You pay when the parcel is handed to you. We reserve the right to request prepayment for select promotions, bulk orders, or repeat failed deliveries.
How long will delivery take?
Most orders across Pakistan arrive within 2 to 4 business days, with major cities typically on the faster end of that window. These are estimates rather than guarantees, since courier timelines can shift.
How do I track my order?
Enter your Order Number (e.g. BS-123456) on our Track Order page at bachpanstore.pk/track. If you gave an email at checkout, you will also get automated status updates.
Can I cancel my order?
You can request cancellation on the Track Order page any time before your parcel is dispatched, by entering your registered phone number or email. Once an order has left our warehouse, cancellation is at our discretion.
What is covered under the checking warranty?
Every item is backed by a 7 day checking warranty starting from delivery. Claims are reviewed and decided at our discretion based on the evidence you provide.
Do you accept returns if I change my mind?
Returns are considered case by case and approved at our discretion. Since items are inspected before dispatch, we are generally unable to accept returns for change of mind.
How do I claim a replacement for a damaged or defective item?
Message our support team on WhatsApp (+923294031451) or email us at contact@bachpanstore.pk with your Order Number and photos or a short video of the item. We will review your claim and follow up with the outcome.
Who pays for return courier shipping?
For claims we approve, Bachpan Store covers the return courier cost.
How are refunds handled for Cash on Delivery orders?
Approved claims are resolved with a replacement unit or a store credit voucher for the purchase amount, whichever we determine is appropriate based on stock and the situation.
Shipping & Delivery Policy
Nationwide Delivery Coverage
We deliver to residential and commercial addresses across Pakistan, including Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Islamabad (ICT), Azad Jammu & Kashmir, and Gilgit-Baltistan, subject to courier availability in a given area.
Delivery Timelines
- Standard delivery is estimated at 2 to 4 business days nationwide.
- Major urban cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad) are typically on the faster end of that window.
- Remote towns and rural regions may take longer depending on courier reach.
- All timelines are estimates. We are not liable for delays caused by courier partners, weather, or circumstances outside our control.
Shipping Charges & Cash on Delivery
- Delivery fees are shown at checkout before you confirm your order and may change at any time without prior notice.
- Promotional free delivery, where offered, applies at our discretion and can be withdrawn or adjusted at any time.
- All parcels are Cash on Delivery. Please have the exact amount shown on your parcel ready for the courier rider.
Tracking & Delivery Attempts
- Track your parcel any time on our Track Order page using your Order Number.
- Couriers will attempt delivery and may call or SMS your mobile number. Please keep your phone reachable. Orders that cannot be delivered after reasonable attempts may be returned to us, and we reserve the right to require prepayment before redispatching them.
- Providing an email at checkout gives you automated delivery updates. Promotional emails are opt-in and you can unsubscribe at any time.
Returns & Replacements
Checking Warranty
Items are inspected before packing and backed by a 7 day checking warranty from the date of delivery. Whether a claim qualifies, and how it is resolved, is determined at our discretion after review.
How to Claim
Send our support team a message on WhatsApp or email with your Order Number and clear photos or a short video of the item and its packaging. We review claims as they come in and will follow up with a decision.
For claims we approve, Bachpan Store covers the return courier cost. Depending on stock availability and the nature of the issue, we will send a replacement unit or issue a store credit voucher for the purchase amount, at our discretion.
Because orders are Cash on Delivery with the chance to inspect items on arrival, returns outside of the checking warranty are handled on a case-by-case basis and are not guaranteed.
Privacy Policy
Information We Collect
- Your name, phone number, delivery address, and email address, collected at checkout to process your order and send confirmations and tracking updates.
- Your email address if you choose to subscribe to updates on new arrivals and offers.
- Details you share with us directly when contacting customer support.
How We Use and Share Information
- To verify, pack, dispatch, and fulfill your order through our courier partners.
- To send order confirmations, dispatch notices, and tracking updates.
- To coordinate delivery details with you by phone, SMS, or WhatsApp when needed.
- We use analytics tools with aggregated traffic data to understand how visitors use the site and to improve it.
- We do not sell or rent customer data to third-party advertisers.
- We do not collect or store card or bank account details. All orders are settled via Cash on Delivery.
- You can request a review of your order records or unsubscribe from promotional messages through our Unsubscribe page. Requests are handled within a reasonable timeframe at our discretion.
Terms of Service
- Bachpan Store is based in Lahore, Pakistan. Prices are listed in Pakistani Rupees (PKR) and orders are fulfilled via Cash on Delivery.
- We reserve the right to refuse, limit, cancel, or delay any order at our discretion, including where contact or address details cannot be verified.
- Product prices, availability, promotions, and descriptions may be changed, corrected, or withdrawn at any time without prior notice.
- Product photos and descriptions are representative. Minor packaging or specification variations may occur from manufacturer updates.
- Orders can be cancelled at no charge on our Track Order page before dispatch. Cancellation once an order is in transit is at our discretion.
- All purchases are covered by our checking warranty; how a claim is resolved is determined by us on review. Returns for change of mind are not guaranteed.
- We reserve the right to update these policies at any time. Continued use of the site after changes means you accept the current version.
- Website design, graphics, and text are the property of Bachpan Store. Unauthorized copying or scraping is prohibited.
- These terms are governed by the laws of Pakistan and subject to the jurisdiction of the courts in Lahore, Punjab.
Reach our support team through our Contact Us page or via WhatsApp at +923294031451 | Email: contact@bachpanstore.pk